Chuck E. Cheese

About

Pizza, Arcades, Indoor Playcentre

Price Range : $11-30 ($$)

  • star
    Yelp rating
    3 stars

Location

Adress: 3671 28th St SE, Grand Rapids, MI 49512

Phone: (616) 942-7993

Work Hours

Mon 11:00 am-9:00 pm
Tue 11:00 am-9:00 pm
Wed 11:00 am-9:00 pm
Thu 11:00 am-9:00 pm
Fri 11:00 am-10:00 pm
Sat 10:00 am-10:00 pm
Sun 11:00 am-9:00 pm

Business info

  • list_alt
    Takes Reservations
    Yes
  • directions_car
    Delivery
    Yes
  • move_to_inbox
    Take-out
    Yes
  • credit_card
    Accepts Credit Cards
    Yes
  • directions_bike
    Bike Parking
    Yes
  • accessibility
    Good for Kids
    Yes
  • group
    Good for Groups
    Yes
  • new_releases
    Attire
    Casual
  • volume_up
    Noise Level
    Loud
  • local_bar
    Alcohol
    No
  • transit_enterexit
    Outdoor Seating
    No
  • wifi
    Wi-Fi
    No
  • tv
    Has TV
    Yes

Reviews

  • Eternity E.

    star star star star star 24 May 2026

    If it wasn't for the manager here I don't think I'd wanna come here. Service is ok but the manager makes everything great! He's always smiling and greets us like we're family. Five stars just for him!!

  • Sherri T.

    star star star star star 22 May 2026

    My daughter's only wish for her 6th birthday was to go to Chuck E Cheese...and do that ticket blaster. 6 kids fed (pizza, dippin dots & unl soda) entertained (TONS of tokens, piñata, really nice goodie bags, personal visit & song with the mouse himself) & the coveted blaster experience for Mina...all for $150. Not to mention...great, friendly customer service shown by all the staff. The manager & party 'host' were very nice, and wanted to make sure that we had anything we needed at all times. For the adults - they have the salad bar which looked pretty good, and they have a couple of sandwiches on ciabatta bread, the BBQ chicken was really good & only 6 bucks. I would definitely do it again...

  • Phil G.

    star star star_border star_border star_border 15 May 2026

    I just can't get behind this Chuck E. Cheese's. It's not just the fact that Chuck's has slipped from the fun and kinda cool arcade/pizza place that it used to be (back before they bought out Showbiz.) It kinda makes sense to replace a proper arcade targeting teens with games aimed more at the 2-6 year old crowd. Younger kids and their parents are probably a safer and more lucrative group than rambunctious teens. No, this particular location has a reasonably convenient location but it's not the cleanest of places. Even if I could forgive the errant crumbs and creepy animatronics, it's hard to forgive really poor service. I and my kid recently attended his younger friend's birthday party. Most of the games functioned properly, but even when they didn't, they all sure took the credits off of the "Play Pass" (which  they now use in lieu of tokens.) Chuck himself came out to dance a jig and we parents suspected the individual inside to have a deep seated self-loathing and burgeoning depression. The staff then half-heartedly joined in on the singing of Happy Birthday to the lucky birthday lad. When my kid went to the checkout counter to cash in his tickets, he pointed to the toy he wanted and was told by an apparently annoyed worker "we don't have that". I asked, "You don't have the thing that is right there? The thing that I can see 3 of in different colors there - you don't have that?"  I said, pointing to three of the toys in the display case. She replied "No. We're out." My boy decided to save his tickets for another time (can you guess that there won't be one?) The pizza was actually pretty good, though. The bump up to a two star rating is solely for the pizza, which I admit may have more to do with nostalgia than actual quality.

  • Terence B.

    star star_border star_border star_border star_border 14 May 2026

    This place is HORRIBLE STAY AWAY! I had my son's 5th birthday today and it was the most dysfunctional, unorganized Chuck E. Cheese. Chuck E. Cheese acted like he didnt give a crap about any kids and actually pushed kids away from him. He would not take any pictures or shake any kids hands. Everyone, and I mean everyone that works there acted like they did not want to be there. My son did not get to get in the ticket blaster and my "host" was sagging and spent more time up front handling tickets and in the back then helping us. The manager stated that the "host" was suppose to stay by us pretty much the whole time. We ordered two extra pizza's on top of the pizzas we already ordered and it took a hour for them to come out. I had to literally tell the manager to have my pizzas made because they forgot to make them. Finally the pizzas came out 10 mins apart. Nothing is organized there and they need to clean the whole place out. DO NOT GO TO THIS CHUCK E. CHEESE. They took $50.00 off of the bill but I did not want to give them a dime. I will NEVER GO TO THIS CHUCK E. CHEESE AGAIN. If you have kids and someone has a party here make up an excuse as to why you cannot come there. Save yourself and your kids the time. Lastly, I never give reviews on yelp or anywhere and I took the time to come on here to tell you guys to STAY AWAY! I want to give the 0 Stars but I have to give them at least one.

  • Jennifer H.

    star star star_border star_border star_border 13 May 2026

    Went to this location the other day with five kids and six adults. Instead of taking tokens,  all the games and rides now run off a play pass card that you load play points on.  On several occasions i tapped my card and the point was deducted from my card but the ride or game would not start.  Five machines that where supposed to give out  tickets did not.  Two rides where out of order. The place was a disgusting mess.  The bathrooms where filthy with full  toilets and messy  floors,  almost every table was dirty,  and there where soft  drink cups and food scattered through out the game area. Still managed to have fun as  our Kids  are still very young and didn't mind any of this but I'm trying a different location next time.

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